Postage Within Australia
All orders leave our Store within 48 hours of payment processing. We do ask that you allow up to 7 days for delivery, but in most cases orders are delivered within 2- 5 working days. If there is an availability issue you will be contacted.
All orders are traceable and are sent with Fastway Couriers or Australia Post E-Parcel (Depending On Size).
Beds and bundled packages are subject to weight and delivery areas.
Fastway Couriers, please click here https://www.fastway.com.au/tools/track/
Anywhere within Australia is $15.00. Extra freight may be charged for heavier items and bundled packages.
You will be notified by us via email prior to shipping if the delivery cost exceeds this amount, products will be sent once approval has been given by the customer.
We are happy to exchange wherever possible within 14 days of purchase; goods must not be worn or used and have all labels/packaging still intact.
When goods are returned customer is to pay the postage both ways.
Please include with your return item a note stating what you are exchanging for and a return postage paid parcel for your exchange to go back to you in.
Where an exchange cannot be made you will be given a store credit valid for 12 months.
We have a strict no exchange or return policy on all SALE / CLEARANCE items.
All exchange and refund policies are voided on all customized products.
We don’t offer refunds unless the product is deemed faulty.
Please contact us before returning an item, email us at firstname.lastname@example.org .
Footy Pets reserves the right to reject a return if we conclude it has been improperly used. In the rare event that a return is rejected the decision is final and not negotiable.
Footypets accepts PayPal and bank Transfer.
WE DO NOT ACCEPT AMEX or DINERS or Money order or Cheques.